Originally Posted by
MasterGeek
Why do so many people bash Air Canada on social media, especially Facebook ? Does AC's customer service suck that much ?
Short answer, yes, Air Canada's customer service and overall corporate culture are basically appalling. Where there is smoke, there is fire. AC's attitude towards its customers is disgusting, and gets worse by the day.
Originally Posted by
antirealist
Don't confuse entitled whiners on FT with the majority of people who have had genuinely poor experiences. Just because AC works well for you (and for me) doesn't mean that anyone who complains is a bitter whiner whose complaints should be ignored.
Unfortunately, that comment perfectly sums up Air Canada's attitude toward its customers. They view all of their customers as bitter whiners who should be ignored. The only thing management cares about is banking that annual bonus. Customers can go to hell (also known as rouge).
Originally Posted by
Badenoch
If those people who drone on endlessly about bad experiences flew other airlines as frequently as they do AC they'd see AC in a different perspective.
This is also true. Since flying on other carriers I've come to appreciate what a truly shoddy operation Air Canada really is. I've come to realize how badly their customer service compares. And I've learned that AC often delivers poor value, such as when I found out I can fly TATL routes in premium economy on other carriers for the same or less than what AC charges for its basic Y seat. Since taking my business elsewhere, I really do see AC in a totally different perspective.