I wanted to get some feedback on my situation regarding some HHonors points that have mysteriously "vanished" from my account. I keep a spreadsheet of my loyalty programs and as of the 19th of July, I had 223,884 HHonors points.

However, I logged in today and my balance only shows 217,884 (difference of 6,000 points). After scanning my points activity on their website, it looks like two 3,000 bonuses for buying Mother's Day flowers through their FTD promotion are now no longer listed.

Any advice on how to address the issue? I talked with a HHonors CSR and they said they show no activity regarding points being taken away. However, I do have a Hilton promotional e-mail that shows my points balance (as of 15 July) being 215,241. The most recent points activity on my HHonors account was from my Hilton HHonors Citi card (19 July) for 8,643. You add both and you get what I'm showing in my spreadsheet...223,884.

The CSR asked me if I wanted to open a complaint but there would be no means for me to show "proof" (screenshots)...it would only consist of them looking at the same activity that I can see. He did offer me 3,000 points for the misunderstanding but I told him I'd think about it.

What would you do in this case? I know 6,000 points is small potatoes but to me, it's the principle of it all. Why offer promotions for bonus points, post the bonus(s) to your account, then take 'em away?