Hi,
ok, I've got it so far - first Gold reservation, have to go to the counter for id check, can try Gold Canopy (counter).
I've read the fineprint at the confirmation again and found "Customer not registerd for gold service at this location" - what's that? No Gold reservation, or simply due to the "first reservation"?
Any chance to check if the reservation is a Gold one at all?
Best,
Tom