Originally Posted by
betsifur
Of course it was designed to do this. Am I supposed to just seethe in anger, throw my companion pass in the trash and start paying higher fares and baggage fees to United now? Or maybe they should go out of business as punishment for their system going down? They messed up, they offered something in return, in my case I'm happy with it. I was glad to see this thread yesterday, because it made me realize the perfect use for the voucher and discount code I had received. When I first got them I assumed I could only use them for myself, which would make almost useless to me.
That's why I started this thread. I didn't even think about using it for multiple people. I might fly my folks in or someone that isn't me or my companion pass.
I got another email today with another apology stating that 10,000 points has been deposited to my account and that the points qualify for Tier for 2017!
I only had a 2 hour delay and I know a lot of people had it a lot rougher and were stuck places overnight, etc. I feel the compensation was great for me and I am very satisfied. I'm sure that because of this, the Southwest IT department is probably doing a triple-redundancy on everything now so we'll hopefully never have computer issues ever again.
********************Here's the email:
We want to see you back onboard.
I'm reaching out to express how sorry we are to have inconvenienced you during the recent technology outage that affected our operations. Our President and CEO, Gary Kelly, noted in his message to you last week that it's always our intent as a Company to take great care of our Customers through Hospitality, Safety, and Reliability. I couldn't agree more. On this occasion, we simply failed to deliver you a reliable experience and we will do everything we can so that it does not happen again.
As tangible appreciation for your loyalty to Southwest AirlinesŪ, we have deposited 10,000 Rapid RewardsŪ points into your account that can be redeemed toward your next reward flight. This 10,000 point deposit will also serve as 10,000 Tier Qualifying Points toward your 2017 tier qualification balance.
We are ready to prove to you that we can do better and look forward to seeing you onboard soon. Thank you in advance for that opportunity.
Sincerely,
Bob Jordan
Executive Vice President and Chief Commercial Officer