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Thread: Feedback thread for the official EY Lurker, EtihadHelp
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Old Jul 28, 2016 | 6:06 am
  #835  
EtihadHelp
Company Representative, Etihad
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Join Date: Sep 2013
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Originally Posted by hzv5wk
I supplied the information requested on 6 July but have heard nothing more. Do you have any service standards for how long customers should expect to wait to receive a reply? This should be a simple thing - you can see from my account the miles appearing from the MBNA card and can also see the miles appearing from the flight. The terms and conditions of the credit card state this should upgrade my account to Silver tier yet you can see it has not happened.
Dear hzv5wk,

We are sorry for the late response. We can see our Etihad Guest is following this up with your bank. Once we had an update, we will let you know. We have also sent an urgent reminder to the team to fast track your issue.

Thank you for your patience again. *Jiaqi
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