Originally Posted by
oneant
Next reply from AA. The AAdvantageŽ Customer Service department is who I sent this to first, and is who directed me to the reservations department to use upgrades. Hope I don't get caught in a loop here.
They -do- enjoy their petty torments, but, in this instance, I'd say this is the exact answer you're looking for. ("...to look into AAdvantageŽ program policies for you")