Originally Posted by
oneant
Rec'd the following from AA Cust Svc:
Unsure how calling the same desk I spoke with multiple times last week will be able to answer my questions...
Anyone know where I can send this to get it to the proper group to address?
This is their boilerplate cut 'n paste nonsense unfortunately (and even more unfortunately, not unexpectedly.)
Best plan is to write in again, referencing that that answer was non-responsive, and that your question is one of AAdv policy, not your inability to figure out how to use upgrades (someone here might very well have better language to suggest) but, in no case can you/should you try to figure out how to email it to "AAdvantage Platinum reservations" as there is no such thing. What -should- happen is someone at AA CR should read the email and offer to forward it for an answer as to what current policy is, has it changed and "what went wrong" in your particular case.
Again, someone here might have some better ideas, I personally never email them. Also reach out via Twitter maybe.