Hello OneAnt,

First, on behalf of all of us here at AAdvantageŽ Customer Service, thank you for being one of our valued AAdvantage PlatinumŽ members.

We're sorry to hear that you are having difficulty in using your upgrades however; this isn?t something our department handles.

When you?re able, please contact our colleagues in AAdvantage Platinum
reservations:

* From the U.S. or Canada, call 800-843-3000
* If you?re outside the U.S. or Canada, visit aa.com/phones to find the number for the reservations office nearest you
* If you're unable to call, you can also send us a Tweet @AmericanAir and our social media team may be able to assist.

We look forward to hearing from you soon.

Karen W.B.
AAdvantage Customer Service
American Airlines

P.S. Did you know that we have a way for you to Buy, Gift, or Share miles for yourself or friends and family? Visit aa.com/buymiles for more information.