FlyerTalk Forums - View Single Post - Ben Smith changed the concierge service to be only for SEs
Old Jul 27, 2016 | 1:49 am
  #89  
KenHamer
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Join Date: May 1998
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Originally Posted by DrunkCargo
No, just wondering if the pressure to move business out of a country as a result of a "flag" carrier's inability to provide service is an antitrust issue. I suspect not, since 2+ carriers fly into all the meaningful business cities: Toronto.



She knows operations and is probably passively bilingual. I agree leadership should know the business domain, not necessarily the latest in tech. I'm pretty sure the issues are below her, namely, her choice of 2nd-in-commands. If they're all account/ops ladder climbers.
If only they had a ladder.
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