Originally Posted by
Dave Noble
There is no standard - other than what is confirmed in the reservation. That the room may be reasonably large at 100 sqm , does not mean that there will be 2 or 4 beds or that the hotel will provide additional bedding at no charge.
The max occupancy can be based on factors other than number of beds and just details the maximum number that can stay in the room
The one place that will be able to give you a definitive answer on what the room has and what can be provided is the hotel itself
I suspect that you may be better served by 2 rooms if you have 4 adults wanting beds
I share the OP's concerns and have always been led to believe that the maximum person quoted when booking online on IHG's websites is for the normal room configuration and without any additional rollaway beds added if they can be. It should therefore include whatever bed(s), including sofa-bed(s), come with the room as standard, and IHG websites won't let you exceed that capacity when booking.
Yes there may be charges for additional guests up to that maximum - and this would cover extra cleaning, breakfasts etc. - but they would be clearly indicated in the booking confirmation and agreed to.
Whatever happens beyond that in terms of rollaway beds is down to a separate arrangement with the hotel, and not something done online.
So if I'd searched for rooms for 4 adults, booked a room or suite that said "4 person(s) per room maximum" with whatever extra charges (if any) were detailed, then I'd be expecting to receive a room that catered for 4 people, including beds, and also breakfast or whatever else was included in the rate booked, without having to pay any extra when I got to the hotel. If the hotel has made a mistake with the capacity they entered in the IHG system for that room then that's for them to resolve, not the guest(s), and I'd be invoking IHG's reservation guarantee if they tried to say otherwise!