Originally Posted by
GentleGiant
I've filled in a 'complaint' type form twice for 2 cases of missing avios.
All I get are automated responses.
Are you sure you are using the right form, the general free form one which isn't specific to Avios and TPs? If so, the reply should not be automated. But yes, if you want a quick answer, ring up. Personally I wouldn't reach out to the FT lurker until you've run out of easy approach points.