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Old Jul 26, 2016, 12:23 am
  #12  
tatterdema
 
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Yeah, I know with our hotel, Luxury Link had a direct bill account set up. Which means we billed them AFTER the guest stayed.

We had another account similar to Luxury Link, where the guest prepaid, that recently went under. All the reservations they had in our system got an email letting them know that their reservation would be cancelled unless we got a CC to confirm.

Here is a link to a story about Luxury Link, and the customers who prepaid being left without reservations....

http://www.travelweekly.com/Luxury-T...dly-shuts-down

Last edited by tatterdema; Jul 26, 2016 at 12:41 am
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