Originally Posted by
cooleddie
You could make it so that any eticket with International J class is put into a database used by the call centre updated daily. Then when the person calls in, they will be asked to enter the last 7 digits of their eticket number. If there is a match the person is directed to a Concierge hotline. If there is no match the caller would be asked to call ac reservations.
Alternatively they can log into their booking on manage my bookings on the website and get a 5 digit pin code to enter when they call the Concierge.
Even better, invest in a system that has the caller read out their 6 character booking code. If there is a match, they get connected/re-routed to the concierge line.
In fairness to Mr. Smith I'm sure he knows this.
But he is also acutely aware that if their IT department tried to implement this it would likely take down their reservations systems for a period measured in days.
And it still wouldn't work.