Hello

Just an update. After a few email exchanges, I finally got €250 today in my account. Here is the timeline of events:
1) 20 June: delayed flight
2) 23 June: Got standard answer and I sent a new complaint on the online form
3) 1 July: sent them an email that we are two weeks after the flight and if they refuse to give compensation, I will have to take legal action but I hoped that we would reach an agreement.
4) 6 July: they ask my bank details to send the money
5) 20 July: they conform they have my bank details but that transfer could take up to 20 days
6) 25 July: checked my account and found €250 from them.

It was obvious from the beginning that they would have to pay up. They tried to deter me and I think with a lot of people it works (if they complain in the first place at all).I was thinking for a while to ask an agency to do the claim but their fees are quite high for such a small amount. I think that you should stand your ground and eventually you will get your money.