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Thread: Qantas request passport + national ID on trip to Europe?!
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Old Jul 25, 2016 | 6:31 am
  #11  
millionmiler
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Join Date: Apr 2001
Location: Austin
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Originally Posted by pvgman

I am flying in business class back to BCN via MEL and DOH, I had 1kg extra, she absolutely wanted to charge me the extra kg despite being a OWE and having an extra allowance of 20KG, because the computer wouldn't waive the fee, the manager was "nice?" enough to respect the OW rule.
This part is absolutely typical on QF. Somehow their systems have not been programmed for this exception and their agents have not been trained. Its been an issue for years.
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