Originally Posted by
appleguru
Agree... ... When we got to the gate, the two people upgraded into our seats had to do the walk of shame back to coach... They had even already received PDBs! Anything less than this is unacceptable in situations where your upgrade or seat is given to someone it shouldn't have.
Agree that this is right, but that the onus is also on Delta to put those pax who were wrongly upgraded back into Y seats that are just as good or better than the ones they were upgraded from. If a pax was upgraded from a C+ aisle seat that pax should not then be sent to a middle seat in the rear of the plane.
OR, if this will end up causing a musical chairs game that will delay the flight, then that pax is due compensation for being downgraded from their original seat.
I would also say that the flight leaving on time is the #1 priority, and that if removing people from F seats to put others there will cause a delay, then the appropriate step is to offer compensation and/or another flight in F to the pax who are supposed to be there. We should not have people missing connections, etc for this.