That lots of Japanese don't speak much or any english is OK, I don't speak much Japanese but that there are hardly any english speaking people at NRT amazed me! We had about 2 hours waiting for a HKG flight and were trying to find out if CX had a pre-immigraion lounge, after speaking to around 10 agents I gave up.... Check in was closed and we still had to pick up our boarding card, even though we were on paid F tickets even the CX agents had no idea what we wanted..