Originally Posted by UnderEst

I meant to post this sooner, but I've been caught up in some significant travel lately. 2 weeks ago, I had to leave for a short international business trip. My outbound routing was SAN>MSP>LHR>AMS>FRA and the return was FRA>ATL>SAN, all on DL stock (same ticket).

Upon checking 1 of my bags in SAN, I noticed that the baggage tag said FRA and not LHR. I let the agent know that I'd need my bag in LHR, as I'd be overnighting there. DL10 arrives in around 12PM and my departure from LHR on KL1762 wasn't until 7AM the day following my arrival. She said "Oh strange, let me see if I can fix that." She typed a few things in, re-printed, the baggage tag said LHR and I thought I was good to go.

Well, I get to LHR and my bag wasn't there. Upon going to the baggage desk, they inform me that my bag has been checked to the final destination and I'm unable to retrieve it. I didn't really push the issue, as I had most of the essential items I needed in my carry on.

Has anyone had this happen before? What could be done differently to avoid this? Specifically, if the baggage tag says the correct airport, is there anything that can be done? My concern isn't for myself, but I'll have several employees doing this same exact routing, where a stay in LHR for the evening is required. They aren't exactly seasoned travelers, so this could present a problem.

Thanks in advance.