Its been Uber each time - I have had better luck with Lyft.

Any to IceTrojan's point they do not see destination until they start ride. Their call to make sure I know where the pick up point is on departure level is a not so cleverly disguised effort to cherry pick. In future I am just going to ignore their calls - they can cancel if they like I guess. You pick your pickup sign point in the app so as far as I am concerned they already have the info they need