Originally Posted by Down Low

As well as the "enhancements" described in Can I help you's thread, during August and September BA will be trialling a couple of new initiatives in Club World.

For two months on the upper deck of the BA54/BA57 (JNB) Club World customers will be offered a mattress topper, duvet and pillow from First. If it proves to be successful then the plan would be to source these items permanently for Club World. Breakfast cards will also be offered.

Also on LHR-SAN and LHR-ORD (BA295 only) crew will deliver a hand run meal and drinks service, rather than the trolley and also do a mid flight club kitchen basket pass.

Success will be evaluated through analysis of Customer Voice scores.