Just another data point that FT members' priorities are vastly different than the "regular" world. 98% of guest would determine the quality of their visit by bed comfort, decor, noise levels, location, polite/attentive staff, etc., and probably wouldn't even think to put "points posting on time" on the list, anywhere.

I suspect that the number of guests who base ratings on points posting, and feel they lose their recollection to provide an accurate survey in a day or two, is minuscule. IT won't "fix" it because the business doesn't consider it a problem.