Originally Posted by
ozstamps
You are entitled to your opinion.
And I am entitled to mine. Which is - It IS weird, and I did expect it.
I then cancelled the $2000 booking, so you work out who the loser is here. @:-)
The front desk manager phoned me in Sydney to kindly offer me breakfast, so even the Hotel seems to realise it is a weird policy.
I heard recently the Chinese owners are turning over a lot of the WA rooms to Condos etc, so maybe a lot more folks than me thought it was "weird" and voted with their wallets. The customer is ALWAYS right.
You are only entitled to the stated benefits of the HHonors program, and breakfast at WA properties is not one of them. It's good that they went above and beyond, but they were not required to do that. Of course, you can have an opinion that you disagree with the myway benefits (as I and many do), but I can't understand the argument that you would expect them to provide breakfast when HHonors does not require them to.