Thanks, SPBanker, for a moment I thought I had lost it as esledo was so sure about...I have learned over the years never to trust AY web on almost anything OW related, they just don't know, or very few do...only few agents even deal with these bit more complex things..

FFlash, always over the phone...for more complex itianaries they often take details and call you back by someone experienced/supervisor. With RTW it happens always.