Originally Posted by
iwanm
BA9 delayed for 3 hrs today. Here with my 2 daughter flying WT so no lounge access. They announce at the gate the delay and refreshment vouchers are available...... At customer service by Gate A10.
I wouldn't wait for the voucher nor go to another gate to get it. I would go to a restaurant or Pret and get reasonable amount of food for given delay, then submit expense claim. BA cannot deny it - right to care kicks in after 2h delay on departure.