I wonder if BA are trying to play hardball ?
My flight of 5th July TXL-LCY was cancelled 9 days before departure (if you count the day I was notified).
I was originally supposed to arrive at 12:40 but ended up arriving at 17:40 (having the joys of a cross London tube journey with suitcase in rush hour for my troubles).
I duly put in an EC261 claim on 6th July which was acknowledged and a CS ref no issued.
However I have heard nothing since the auto response...any advice would be much appreciated, including how much time before chasing things up.
Many thanks.