Originally Posted by
pandaperth
My understanding, from the post by thois, is that it is the AA fares section making this, incorrect, interpretation, not the RTW desk. (Last year when I was trying to book my DONE5 with backtrack in Europe, the RTW desk was agreeing with me, but AA's fares section was adamant that its interpretation was correct.)
This is the "problem" with the RTW desk. It isn't the desk but it's the tariff team. I was talking with, in my mind, their number 1 agent this weekend and it is evident that the Winston Salem team (legacy US) is ill-trained to price these tickets.
Moral of the story, if you think the fare is wrong, use one of the legacy RTW agents (there are 3 that are legacy and amazing) to agree with you. When they do then they have always called tariff for me and "educated them" on how to properly rate the ticket. 30 minutes on hold and my RTW angel came back with the correct fare and routing for me....