Cannot agree enough with the statements being made regarding benefits at WA properties - for a highest-tier elite guest to shell out a ton of either points or cash to stay at the premier brand in the portfolio, only to receive basically no confirmed benefits (not speaking to those properties that go above and beyond), is completely counter to how one would think a loyalty program should operate. These aspirational stays should be a reward - part of what makes dozens of nights in Hamptons and old conference Hiltons worthwhile. Look to Park Hyatt or Asian Conrad properties if you want to see how it's done.