Originally Posted by
Ned1968
I had both legs of a LHR to Geneva return trip delayed last week due to technical issues. The LHR-GVA was delayed by 2hr 32 mins and the GVA-LHR by 1hr 33 mins.
[snip to BA quote]
However, to show you how much we appreciate your support, I’ve added 10,000 Avios to your Gold Executive Club account. Please accept them as an apology".
I understood from the wiki that a 2-3 hour delay on a flight under 1,500 kms was due €125 under EU261.
Unfortunately not, if it was a plain delay you ALWAYS need 3 hours delay at arrival. Cancellations, reroutes, diversions (etc) would be different. See section 11.1 in post 1:
To be clear: a flat delay, without rerouting and/or cancellation, needs at least 3 hours late against the advertised arrival time, and doors opened ready for passengers to leave. So probably for most passengers, where they find themselves waiting at an airport, or waiting for take off, for a long period - it's only the arrival time / door open that matters and if must be at least 3 hours for eligibility for any compensation applies
To have got 10k Avios is extraordinarily generous, you did very well there, unless there were other factors, I am quite surprised by that.