Originally Posted by
garykung
OP is a 1K, which is the same as you and many of us.
I don't think assistance @ UC is better than those you can get from 1K Desk (assuming that the 1K agents are empowered to do so).
True, but it's light years better than you can get from the CS desk outside the UC. (Unless you are in LHR...)
Typically with a much much shorter line.