Originally Posted by
ffay005
Yeah, I sent AY a short message via the feedback form. Did not ask for anything, just stated my disappointment. Within 24 hours, I received a friendly reply and 10 000 points.
Paid ticket in longhaul I class, AY Silver.
Wow, I would expect a rare exception for Platinum member, but Silver!
Originally Posted by
Andaman
I was replied right away and was politely told I could choose 20000 points, EUR 100 cash or EUR 160 voucher. Not bad.
Wow wow wow! Lucky you guys!
And last AND the least: Plat member writes more positive feedback to AY than negative, and when the said member complains about factual failure of service, the answer from AY tells you are blacklisted. Guess who...