Originally Posted by
Sam Bee
He behaved exactly as requested by the BA Staff?
Irrespective of what we would have done, he followed instructions given to him with the assurance he would be looked after. Yes, we would all have worked out how they re-route us, provide alternatives, or called any of our 'special' numbers, but there is no DYKWIA type behaviour, rudeness, just understanding and a trust in the BA staff to deliver what they promised. Not ignore what they said and forget him.
It seems the criticism of him here is that he wasn't more 'Flyertalk'!
Yes, but when does/should common sense come in to play in such a situation? I'd be back at that desk after 20 minutes or so. Waiting for 5 hours? Come on!
BA clearly let this chap down but surely he must take some of the responsibility for allowing it to take so long to be resolved instead of chasing them at regular intervals, especially so given the alleged importance of the journey?