Originally Posted by
PUCCI GALORE
I am like others, flabbergasted that he went and sat like a lamb in Cafe Nero - I'd be jumping like a marlin in a line.
BA handled this badly, but I do find the behaviour of the writer bizarre.
He behaved exactly as requested by the BA Staff?
They said they would do everything to get me there and rearrange my flight – I was to wait at Caffè Nero and they would come and find me.
Irrespective of what we would have done, he followed instructions given to him with the assurance he would be looked after. Yes, we would all have worked out how they re-route us, provide alternatives, or called any of our 'special' numbers, but there is no DYKWIA type behaviour, rudeness, just understanding and a trust in the BA staff to deliver what they promised. Not ignore what they said and forget him.
It seems the criticism of him here is that he wasn't more 'Flyertalk'!