Join Date: Sep 2005
Location: HEL
Programs: AY Platinum, TK Elite, BT Executive, AA, BA, SK, DL, NT, WB + hotels
Posts: 10,239
Yeah, I sent AY a short message via the feedback form. Did not ask for anything, just stated my disappointment. Within 24 hours, I received a friendly reply and 10 000 points.
Paid ticket in longhaul I class, AY Silver.