Originally Posted by
milesandmoremiles
You all can say, "AA doesn't make this clear", "AA is so bad", etc. etc. But it doesn't change the fact that checking luggage is part of the check in process and its quite clear on the website that the check in process has to be completed at least 45 minutes prior to departure. Just because you have checked in online doesn't exempt you from check in time requirements.
Don't blame the airline for not getting to the ticket counter in enough time.
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They had a very detailed and clear policy -- as Delta and United still do -- on their website. No issue with changing the time to 45 minutes. But put that in the CoC or on the baggage information page.
Gary Leff actually has a post on this from June. He didn't know about it either. Do you think Gary is uninformed when it comes to airline policies? Is he not capable of understanding their policies?