Originally Posted by
RedwoodA320
Are you saying OGG-ITO is not allowed but ITO-OGG is?
Did the agent say it wasn't allowed on any date, or was the problem with the specific date you were hoping for (perhaps due to availability).
Correct. ITO and KOA to OGG are in the dropdown box (
https://www.virginamerica.com/cms/el.../redeem-points), but the opposite OGG (Maui) to KOA/ITO don't show up. I called and she found the 9:13AM flight I was wanting. Took down our names and checked my account for the available points (6000 needed) and then said "Oops I'm sorry. That route isn't available to us. You can only redeem from OGG to HNL, LIH, and MKK." So I asked why since the opposite route was available(ITO to OGG). And she said she didn't know and she was sorry.