Originally Posted by
Jerseyguy
My parents are going to Hawaii. I booked their tickets a month ago and now when I went to go check for better award availability I can't find the original flight combination
(08MAR UA 602 IAH-LAX and then UA 1296 LAX-KOA), it doesn't even show up on the time table but it does show up that everything is ok in the reservations. Does this mean they have changed/canceled one of the flights?? ....
In award flight search, if there is no availability the flights will not show up. Award space is limited, especially for non-elites.
The same visibility issue is true for paid flights but there more paid availaility and therefore this is rarer.
Originally Posted by
Jerseyguy
... They wanted different flights, if its canceled or changed perhaps I can get them....
For non-elites you can make flight change for $75 per passagner ($100 if within 21 days of travel).