Originally Posted by The smallest state

This is an A-typical Air Canada notification.

Start by blaming someone else The baggage system is owned and operated by the Greater Toronto Airport Authority (GTAA) which has assured Air Canada that it is working hard to resolve this issue and has a plan to improve the situation.

Add corporate speak
With summer as the busiest travel season of the year, we recognize that any inconvenience is unwelcome and it’s something we try very hard to avoid.

Never offer to help. EVER. All policies are in effect.
Please familiarize yourself with standard cabin baggage allowances which continue to apply:.

Then announce they have some tips or reminders, just don't tell us what they are
We also offer a few travel tips to help plan for a safe and comfortable travel experience.

Remind people its not their fault
We are in constant contact with the GTAA to help resolve this situation as quickly as possible

Promise that you are doing something
and to keep to a minimum any impact on our customers, including deploying additional Air Canada teams to assist.

Apologize again, but remind people who is to blame
We apologize in advance if when travelling through Toronto Pearson you are affected and we’re confident this matter will be resolved soon by the GTAA