FlyerTalk Forums - View Single Post - BA rejected delayed baggage expenses

Jul 14, 2016 | 8:18 am

#10

Tobias-UK

Ambassador: The British Airways Club, easyJet and Ryanair

Join Date: Sep 2011

Location: UK/Las Vegas

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Posts: 17,033

Quote:

Originally Posted by hksinglon

Yes we did on the advice of the ground crew.

Quote:

Originally Posted by hksinglon

Thanks - yes we stayed by the carousel until no more bags appeared and the BA ground crew then took us to log the lost bag. We were taken to check and room behind where some bags were. The airport was closing so the agent did a few calls but no luck...

In that case BA are responsible for reimbursement and their refusal is, quite frankly, appalling. This is an error of their making and it is their legal responsibility to put it right.

I would follow CWS's advice above.

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