http://www.aircanada.com/en/news/160713.html

July 13, 2016

There have unfortunately been some ongoing issues with the baggage sortation system at Toronto Pearson Airport (YYZ) which could have an impact on the delivery of some bags for customers departing from or transiting through this airport. The baggage system is owned and operated by the Greater Toronto Airport Authority (GTAA) which has assured Air Canada that it is working hard to resolve this issue and has a plan to improve the situation.

With summer as the busiest travel season of the year, we recognize that any inconvenience is unwelcome and it’s something we try very hard to avoid. Please familiarize yourself with standard cabin baggage allowances which continue to apply:. We also offer a few travel tips to help plan for a safe and comfortable travel experience.

We are in constant contact with the GTAA to help resolve this situation as quickly as possible and to keep to a minimum any impact on our customers, including deploying additional Air Canada teams to assist. We apologize in advance if when travelling through Toronto Pearson you are affected and we’re confident this matter will be resolved soon by the GTAA.