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Thread: SAS Customer Care wait times
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Old Jul 13, 2016 | 8:18 am
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SK AAR
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Originally Posted by BendikH
I had a cancelled flight to SFO May 19. Managed to get myself re-booked on United, no thanks to Scandinavian Lounge staff who told me they couldn't help and I would have to spend a night in CPH. My luggage didn't arrive. It was promised the next day, but took four days. Since then I have been trying to contact anyone at SAS, but only get e-mails from robots with form letters telling me how busy they are. Anyone have any idea of the wait time for a complaint to be answered by a human? or don't they use humans anymore?
In more complex matters it usually takes several weeks to get a reply. You have to be patient; you will get a reply eventually. It has been reported that Eurobonus elite status may reduce the time to get a response.
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