I had a cancelled flight to SFO May 19. Managed to get myself re-booked on United, no thanks to Scandinavian Lounge staff who told me they couldn't help and I would have to spend a night in CPH. My luggage didn't arrive. It was promised the next day, but took four days. Since then I have been trying to contact anyone at SAS, but only get e-mails from robots with form letters telling me how busy they are. Anyone have any idea of the wait time for a complaint to be answered by a human? or don't they use humans anymore?