Originally Posted by
winchpete
Every time I have travelled in Club World it has been almost full. So I guess as long as that situation continues BA have no incentive to improve the hard product.
As far as the customer service offered by some of the staff is concerned. BA are probably paying cabin crew recruited over the last 5 years or so less than call centre workers. As the saying goes "if you pay peanuts........"
Ok i will bite on this one:
From my own personal experience the staff who are rude and have really p**** me off are not those that were recruited in the last 5 years. It may be controversial but in my opinion the current voluntary redundancy actions for the old timers are no bad thing.