Originally Posted by diablo_josito

I had my baggage demaged flying back from DUS and I reported right away from the airport.

At that point I mentioned I would try to get it sorted(it was brand new, around 1500 HKD and 3 wheels was gone). They then told me I just quoted the case number in case I need CX to sort it. After all the baggage company refused to replace it then I call CX, they sent some one to take the old one and replace a new one for me