Originally Posted by
silonic
Whilst I don't disagree that more can be done regarding password security, things like 2 factor authentication effects 100% of BAEC users, whilst S7 redemptions are less than 1% of 1% of all tickets sold on BA.com. Whilst frustrating for you, it has minimum impact and on the majority of BAEC users - whilst still allowing S7 tickets to be purchased via the call centre.
+1. I was moaning today about the incredibly annoying Captcha which now refreshes pictures after you've clicked on them. It's like a computer game which refuses to let you complete a level.
The fact is OTT security for everyday functionality drives people nuts. If making people book S7 redemptions over the phone helps solve a specific issue, I'm all for it.