I'm trying to open a new trip delay claim with Chase and after calling the phone center they gave me the option of starting the claim via the website https://www.eclaimsline.com. This is the same site they sent me to when I had a price protection claim.

Unfortunately every time I try to use it I get the same error after putting in my card number, first and last name, and catchpa:

Of course Card Benefit Services just tells me I must be typing something in wrong, and can't seem to figure out why it doesn't work.

Has anyone else had this problem? Were you able to resolve it? If so, how?

Thanks,

Neil