Back in end of March, 2016, I was flying with OZ for a round trip between SFO and HKG. On the way back to SFO, I had a quick chat with the Purser and I was told by the Purser on that flight that it is official that the steam towel, paper menu, and personal greetings were all eliminated from their service procedures since the beginning of March, 2016.

I do hope that the cost-cutting changes stop right there... If any additional services being cut, that can truly negatively and substantially impact a Y passenger's experience on board.