Originally Posted by
moorw003
Just wondering if anyone else has had issues.
My mum flies a lot with Air Canada. Out of Dublin, London, Halifax, Montreal, Vancouver and once Frankfurt, the plane food in Premium Economy or Business class is good out of these airports.
Now she's told me she won't fly Air Canada again out of Toronto, which makes my life very difficult given she lives in Wales these days and I'm her travel agent and Dublin is the nearest most economically viable airport to fly from.
I do think that response is a little over the top, after all she could eat before she gets on the plane and take food to eat on the plane.
As a traveler diagnosed with celiac disease over twenty years ago I have typically had decent experiences in business class when it comes to gluten-free meals (I've also had some "interesting" experiences but never a vegan meal presented to me -- there is always a meat or fish protein). If your mom is flying via Dublin, I have had good experiences on Aer Lingus (though to and from the US not Canada). I document all of my gluten-free premium cabin meals on my (non-commercial) site in my signature below.
It is strange that they are serving her a vegan meal as it could contain gluten -- unless Air Canada vegan meals are also gluten-free. I would push them for a non-canned response as to why she keeps getting vegan meals. Most of us who choose a GF meal do so for health reasons so Air Canada should be able to give a better response.
Has she had better experiences on other airlines ex-YYZ?