Got the below reply after 5 days. Will wait and see what they come up with.
Thank you for writing to us.
We note your feedback regarding your recent experience with GoAir. Please accept our regrets for your experience. Your comments have been forwarded to the concerned team and the matter is currently being looked into.
We would request you to give us some time and we will revert to you soon.
Regards,
XXXXXX
Executive– Customer Care
GoAir