FlyerTalk Forums - View Single Post - Post-Southwest Flight Experience And Things United Can Learn
Old Jul 8, 2016 | 8:13 am
  #11  
spin88
 
Join Date: Feb 2008
Programs: 6 year GS, now 2MM Jeff-ugee, *wood LTPlt, SkyPeso PLT
Posts: 6,526
Originally Posted by seat38a
Absolutely! It would solve the mad rush to the line, and sneaking into the wrong group issue. Unless United can come up with their own better idea, seems WN has a good system dealing with the lines.
Numbering boarding makes you stand around in line in every rolling delay. I am not hot on that. Nor would I be cool connecting where any delay (caused by WN) causes me to not be able to get a good seat when I arrived for my flight.

It works for WN, but if you think for even a second about it, they reserve A 1-15 for Elites and people buying more expensive fares. So on a flight with 143 (-700) and 175 seats (-800) they have 15 elite/business travelers. On many UA (or DL or AA) flights actual elites/business travelers may be 30-50% of the passengers. WN just has a very different customer base which requires different solutions.

IMHO the UA effort to follow SW (with 5 different lanes) is silly. The real problem is that they gave "elite boarding" to everyone with a credit card, and trying to charge for it, and that combined with charging for baggage (so more people use roll-aways) causes a lot of folks who used to board with their group (see PM UA system) to crowd around to try to get on the plane.

I don't have much recent experience with AA, but flying DL or AS or VX I have not seen the same type of crazyness I see on UA.
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