FlyerTalk Forums - View Single Post - Reservation on hold disappears

Jul 7, 2016 | 8:18 am

#6

aztimm

Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist

Join Date: Sep 2006

Location: AUS / GRK

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Posts: 13,963

Quote:

Originally Posted by tailwindflyer

In the past few weeks I've put a number of tickets on hold and haven't had this problem. I always get an email immediately after putting the itinerary on hold.

Same here, I put one on hold 2 weeks ago, let that one expire. Then last week I put a different one on hold and booked it.
Emails for both nearly immediately, and both showed up in my account online (including in the AA iPhone app).

One interesting note... When I do a hold, I don't have the option to customize the reservation name. So if I hold AUS-DFW-NRT, it will default to AUS/DFW. However when I go to pay/book it, then it does give me the option to change it to whatever I'd like.

The ticketing process seems to be a bit faster now too. When I first started with the AA system about 2 years ago (flew mostly US prior), it could take 4+ hours. Now it seems to be closer to an hour. I think my last was about 30 min.

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